Support — Choosr

Get in touch

The fastest way to reach us is email: support@letschoosr.com. We're a small team — replies come from a human, usually within 24–48 hours.

When you write, it helps to include:

Your device (iPhone model + iOS version)
The Choosr version (Settings → About in the app)
What you were trying to do and what happened instead
A screenshot if the issue is visual

Common questions

I subscribed, but Premium isn't active.

Tap Restore Purchases in the app (in Settings, or at the bottom of the Premium screen). This re-syncs your purchases with the App Store; make sure you're signed in with the Apple ID you subscribed with. If Premium still doesn't turn on, email us — include the Apple receipt if you can, and we'll look into it.

How do I cancel Choosr Premium?

On your iPhone, open Settings → [your name] → Subscriptions → Choosr and tap Cancel Subscription, or open Choosr's Settings and tap Manage subscription. Premium stays active until the end of the period you've paid for. Deleting the app doesn't cancel the subscription.

What happened to my credits?

From version 5.2, Choosr uses the Choosr Premium subscription instead of credit packs. Any credits you had left still work: each one counts as a free comparison.

How do I get a refund?

Apple handles all refunds for App Store purchases. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Choosr purchase, and request a refund. We can't issue refunds directly because Apple is the merchant of record.

The analysis is taking forever / hanging.

A comparison of two photos usually finishes in under 30 seconds; a Bulk set of up to ten photos can take a couple of minutes. You can leave the app while it works — with notifications on, Choosr lets you know when your pick is ready. If it stalls, the most common causes are a flaky network and photos still downloading from iCloud. Try again on a stronger connection. If it consistently fails, drop us an email with the error message.

How do I delete my comparisons?

In the History tab, swipe a comparison to the left (or touch and hold it) and tap Delete; you can also open it and tap Delete Comparison. Uninstalling Choosr removes your whole history. Your subscription and any remaining free comparisons aren't affected.

Can I turn off analytics and crash reports?

Yes. Open Settings inside the app and toggle Send Diagnostics off. In the EU, EEA, UK, and Switzerland nothing is sent until you say yes.

Is my photo data private?

Yes — we don't keep your photos on our servers, and your comparison history lives only on your device. Full details in the Privacy Policy.

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